PROCESS RE-ENGINEERING for INFRASTRUCTURE MAINTENANCE MANAGEMENT by ARTIFICIAL INTELLIGENCE

Abstract

It is believed that the introduction of AI will cause changes in work and work styles. For example, it is said that inspections in factories will be replaced by using image recognition technology, and that call center operations such as Q&A will be made more efficient by using chatbot-like support. When it comes to maintenance of civil engineering structures, it is often said that visual inspections are replaced by drones. It can be said that these issues are how to improve productivity by introducing AI technology. However, it is assumed that the introduction of AI will not only replace the existing work, but also that the changes will be diverse such as "work", "work range", "work efficiency/productivity", and "motivation for work". In this research, the concept of how infrastructure maintenance work is reformed by the introduction of AI is summarized.