Abstract
This qualitative study investigates the process of community-based child care support from commissioned and chief commissioned child welfare volunteers. The researcher conducted six focus group interviews with six commissioned and nine chief commissioned child welfare volunteers who were engaged in community-based child care for mean number of 8.06 years（SD=5.80） in urban areas. Grounded theory approach and interpretative phenomenological analysis were used for analysis of data. The results revealed that volunteers are actively engaged in child support despite feeling restricted by the child care support systems. While providing child support, they feel responsible and anxious about making mistakes, which makes them feel sometimes capable and at other times not. These results indicate that the process of community-based child care is both a positive and negative experience.
