Abstract
The medical service staff always have to be aware of recognizing the differences between physicians and patients. In this study, we clarified some problems of patients with vertigo via a questionnaire and consultation through the internet, and also investigated the limitation and problems concerning internet communication. The contents of the e-mail consultations included the symptoms of disease, diagnosis of disease, physicians in-charge, and prescriptions, in this order.
The advantages of communicating through the internet are its ease of use, anonymity for patients with vertigo, answering e-mails can be available at convenient times, and e-mail documents are easy to save.
However, the disadvantages are that only general and basic information is given, and there is still no conclusive agreement on medical counseling through the internet.
