Smart services that enhance reader’s user experience ｰTaking the Shanghai Library East as an example

Abstract

　Driven by new generation information technologies such as Big Data, IoT, Artificial Intelligence, Cloud Computing, 5G, and Blockchain, with the progress of China's digital transformation, libraries in China have been transforming towards the goal of “Smart Libraries” in the past decade or so.

　The purpose of the “Smart Library” is “Smart Service” to the public. This report takes the Shanghai Library East as an example to introduce the current situation of “Smart Services” in libraries. And elaborates on the convenience that users have gained from the changes in user services.