The Network and Learning by Experience : From a viewpoint of service strategy(<Special Issue>The Experience Economy in Web2.0 Era)

Abstract

The form of communications is more various according to progress the Information Communication Technology (ICT). This affects an intimate network and shared knowledge. First, this paper focuses our discussion on the expanded intimacy and the differentiation of shared knowledge. Then we consider the learning by experience and Communities of Practice (COP) from a viewpoint of service strategy. Finally, we point out the function and the meaning of the community as the place of uniting the heterogeneities.