Abstract
In general, there exists a trade-off between pursuing production efficiency and ensuring flexible and agile response to changing customer needs in manufacturing industries. One of the promising ways of resolving this trade-off is the development and implementation of a mass-customisation system into which supply chain management (SCM) is incorporated. In this study, we examine how this mass-customisation system can be applied to manufacturing operation management in order to achieve the proper balance between the efficiency and the effectiveness. In particular, we analyse this problem using the high-low entropy framework model. This model describes that the problem can be resolved through the mass-customisation system which contains both entropy heightening factors and lowering factors. In order to make this clearer, we propose "the high-low entropy framework for mass-customisation with SCM" to show that the mass-customisation system could realise the compatibility between entropy heightening factors and lowering factors, even though the complete compatibility can never be attained.
