The Mediating Effect of Work Values Sharing on Interactive Relationship between OCBs in an Organization

Abstract

Although research in organizational citizenship behavior (OCB) has been widely conducted around the world, studies focusing on the effects of OCB on the organization are few compared to those on OCB antecedents. This study considers the process through which a worker’s OCB induces another worker’s OCB. A worker must know how coworkers behave in a collaborative work situation. Coworkers’ OCB communicates work values to a worker, and he or she expects coworkers to do their job not selfishly but cooperatively, even without any explicit mutual communication or contract. This reduces a worker’s anxiety about working in an uncertain work condition, and this sense of ease improves job satisfaction, which in turn enhances OCB. This study empirically confirms this self-growth OCB process in an organization through a structural equation modeling (SEM) analysis of data collected from 515 working persons. Some implications and possibility of alternative models for future studies are also discussed.