Abstract
The main purpose of this study is to describe various events and a mediator’s mental side occurring in the mediation practice from the viewpoint of applicable policies and various routines conducted by mediators. The second purpose is to explore growth factors of mediators as well as challenges mediators face in their practices. Data from transcripts of semi-structured interviews with 15 mediators were analyzed according to the modified grounded theory approach (M-GTA). Following analysis, 7 category groups, 23 categories, and 58 concepts were created based on the data obtained from the interviews. Subsequently, seven important principles for mediators such as “parties reflect and resolve for themselves” “role of mediator is to maintain the communication field”, and two types of managing the mediation scene such as “considering together with parties” were identified. Through these involvements, mediators feel various emotions and reflections, by those they deepen their growing review implementation experiences. And we discovered that mediators face three important challenges which they try to overcome despite being perplexed. Mediators believe in the ability of participating parties to resolve their own problems. By this belief, mediators think that their most important work is not to resolve the problem for parties, but is to support parties with various skills and strategies trained or learned by experience, as they work with one another to make problem-solving decisions themselves step by step.
