Abstract
Any design of a dispute settlement system should have an image of the users of the system.
This paper attempts to identify how people are trying to manage their difficulties in everyday life, by analyzing the interviews with nine working women from the perspective of the voice behaviors-how they move about and talk to others. Four modes of discourse are recognized: "idiom talk", "experience talk", "case talk", and "coinage talk".
The analysis of the interviews seems to suggest a possible image of legal subjects who are trying to overcome their difficulties mainly through "experience talk", telling their own stories.
