A Proposal of Environmentally Conscious Design Methodology of Services Using QFD

Abstract

This paper proposes an ecodesign support methodology of services using QFD (Quality Function Deployment) and AHP (Analytic Hierarchy Process) based on the RSP (Receiver State Parameter)-based service model, which the authors have already constructed. Four types of evaluations in an ecodesign process are proposed. Clothes washing services are applied to the proposed methods and the effectiveness is demonstrated.