Abstract
In the IT (Information Technology) solution field, there are so many troubles and failures in system construction projects seen in the past. The Service Engineering concept might be a help to solve those "non-workable computer problems". In this paper, we have applied its concept to a large-scale information system through reverse engineering. The success factors are validated and confirmed using the Service Engineering concept and expression. Through this analysis, we are able to recognize that the viewing point of the Service Engineering is valuable in leading projects to success in the IT solution field. Also we will discuss the deferent approaches between seeds-oriented in manufacturing and needs-oriented in IT solution field. Then the key feature of the Service Engineering, when applying it to the IT solution field, will be investigated.
