Abstract
This research addresses a value evaluation method of installation of dental computer system via developing a product-service simulator to describe the dental service processes. The value of dental service comprises three: (1) quantitative aspects such as time and costs, (2) qualitative aspects such as emotion and satisfaction, and (3) service effects. Based on the experimental study, the value of dental computer service is structure d as the three-le vel description. This paper especially reports a scientific experiment result about (1) quantitative aspects such as operation time, interaction processes between patient and doctor, and spatial movement of each actor.
