Host: The Japan Society of Mechanical Engineers
Name : [in Japanese]
Date : November 26, 2020 - November 28, 2020
In recent years, AI that replaces human perception such as character and voice recognition has been developed rapidly, and its application interface (API) has been continuously strengthened. By combining these APIs with APIs provided by various industries and different business types, it is possible to create many SoE (System of Engagement)-oriented services that co-create customer values and enhance the customer engagement. This paper clarifies the characteristics of digital native services that are based on these environments and discusses the concept and method of service production.
