Abstract
We conducted a customer satisfaction survey of passengers of three lines in the metropolitan area. The aims of this paper are as follows: (a) to clarify factors constituting customer satisfaction with train schedules and their relative importance, (b) to test the possibility that ride-frequency of a passenger influences the degree of satisfaction with train schedules of a line, (c) to clarify the relationship between the level of the transport service to be provided daily to a passenger and his/her satisfaction with it.
