Challenges and Support Needs of Peer Supporters Active in Cancer Support Groups

Abstract

This study aimed to identify the challenges experienced by peer supporters in cancer support groups and to clarify their support needs. Semi-structured interviews were conducted with 27 peer supporters, and the data were analyzed using a qualitative descriptive approach. The analysis identified six categories of challenges. These included handling medical and financial consultations requiring specialized knowledge, managing conflicts in interactions with participants who have diverse backgrounds and medical conditions, and managing emotional burdens associated with bereavement and exposure to distressing narratives. Regarding support needs, three categories emerged, including the establishment of collaborative systems with other institutions and healthcare professionals and the provision of opportunities for reflection. Peer supporters working both within and outside hospitals tend to face limitations in specialized knowledge and significant emotional strain. The results indicate that support should not rely solely on individual self-care efforts; instead, it is essential to establish organizational systems that ensure opportunities for training and reflection. Ultimately, these findings suggest that building a community-based collaborative support system is crucial for the sustainability of peer support activities.