2023 Volume 64 Issue 3 Pages 68-83
This report seeks to clarify the current state of reservation work and capacity utilization ratio management among social workers regarding short-term admissions for daily life long-term care. A questionnaire survey was administered to social workers from all 239 facilities in the A prefecture (121 responses; 50.6% valid response rate). The results revealed three points regarding the characteristics of social workers’ reservation work and capacity utilization ratio management. First, the social workers regarded reservation work as a component of social work, responding flexibly and politely. Second, the social workers’ reservation work, as well as social work, had an aspect of capacity utilization ratio management. Third, social workers’ preoccupation with capacity utilization ratio management may cause friction with other professionals. This study concluded that, instead of making social workers responsible for utilization management, an organizational support structure is necessary to prevent the isolation of social workers.
