2017 Volume 3 Issue 4 Pages A_46-A_53
Although five years have passed since the Bangkok Bus Rapid Transit System started the operation as one of the mass transit system in Bangkok, it has a problem that the number of users is less than expected. At first, this study aims to identify factors of on-time operation of the system from the results obtained in observation surveys. In addition, the authors conducted awareness surveys for users and non-users of the system in Bangkok and evaluated it from the demand point of view. According to the analysis, this study indicates that there is stable demand for the Bangkok BRT, improving evaluation of punctuality leads to an improvement of comprehensive satisfaction with the system, willingness to pay, and ratio of acceptance of the alterations of the fare system. In conclusion, the enhancement of the evaluation of punctuality is the key to the stabilization of the Bangkok Bus Rapid Transit System management.
