A Study on the Factors of the Bus Waiting Irritation Relief at Bus Stops’ Based on Passengers’ Waiting Behavior Analysis

Abstract

Increased passengers’ bus waiting irritations at bus stops by bus facility types is one of the factors that decrease users’use intentions. Passengers’ waiting behavior at bus stops has not been discussed sufficiently so far although it should be one of the key factors of bus attractions. Using the behavior observation data, this study aims to identify the factors of the bus waiting irritation by analyzing the effect of bus facility types to passengers’ waiting behavior depending on the operation services and individual attributes. Analyzing the behavior observation acquired data revealed the differences of the bus waiting behavior in each bus facility type by the operation services and individual attributes. Also, conducting variance analysis to reveal the factors of bus waiting irritations. At the result, the factors of increasing and decreasing bus waiting irritations are bus facility types, the frequency of bus services and passengers’ information acquisition methods of bus.