2021 Volume 7 Issue 2 Pages A_270-A_279
In recent years, the improvement of public transportation services has been being examined by building a system that allows people to freely transfer between various types of public transportation. In this process, it is necessary to accurately identify the burden of transfer and reduce transfer resistance. In this study, we define transfer resistance as the burden caused by public transportation transfer, and conduct a quantitative analysis of how transfer resistance changes depending on the uncertainty of travel time, service frequency, and transportation behavior habits.
This study examined changes in the intention to use public transportation, assuming the integration of information, reservations, and payments, and examined the effects of soft services on reducing transfer resistance. The results show that people who are not aware of public transportation services estimate low resistance to transfer because they do not usually use public transportation very often, and are unlikely to change their behavior toward public transportation when soft services are introduced.