Abstract
This paper presents on analytical framework approaching to the human service NPOs sociologically by analyzing their organizational characteristics. This paper focuses on the community-based social welfare service associations and summarizes the three surveys conducted in the past. The findings are: (1) the service providers (care workers) and the service clients live in the same local community and they participate in the same organizations, and the reciprocity of services, (2) approximately 70% of the associations indicated that they experienced certain forms of service reciprocity at varying extent, (3) 17.4 % of the service clients and 14.3% of the service providers have such an experience. This structure is effective from “Trust” point of view which is essential for the human service. The examination on the organizational characteristics of the reciprocity will cast new light on the issues of social capital from sociological viewpoints.
