Abstract
The quality of a service shows a wide spread. Among consumers there is general request for official standards for services, which are supplied by so-called service-industries. “The Standard Business Contract”, which is an institution in the “Kan-ei” Law (Law 164 of 1957 on normalization of business conditions of industries relating environmental sanitary) can be used as provisional official standards. This article presents the outline of the Standard Business Contract and treats constraints which hinder the introduction of the institution.
https://ror.org/01nckkm68 
