Journal of Japan Society of Kansei Engineering
Online ISSN : 2435-4481
Print ISSN : 1882-8930
ISSN-L : 1882-8930
Understanding “Kansei” at Customer Contact Points and the Possibility of “Support” through the Use of Technology
Hisashi MASUDA
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Keywords: Hospitality industry, Service evaluation, Customer satisfaction, Modeling
RESEARCH REPORT / TECHNICAL REPORT FREE ACCESS

2021 Volume 19 Issue 2 Pages 63-67

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