Abstract
Vehicle routing (VR) is defined here as the planning of the delivery and collection of goods using one or more road vehicles. VR becomes vehicle routing scheduling system (VRS) when time constraints are incorporated. The objective of both VR and VRS is to construct a feasible set of minimum cost routes one for each vehicle. This paper discussed demonstrating the success of CVRS technology in terms of costs and benefits as well as user satisfaction. The VRS function is part of physical distribution sub-system. The logistical sub-system are inter-connected, any change in one part of supply chain can have an impact on another. VRS are commonly categorised according to their temporal dimensions. Temporal dimensions shown as strategic tasks, tactical tasks and operational tasks. The studies investigated the use of CVRS in distribution operations. The measurement of CVRS success are considered with organisationl efficiency and individual satisfaction. Organisational efficiency are classified into tangible benefits and intangible benefits. The user satisfaction concept is measured on the basis of general satisfaction, technical features, work satisfaction and personal satisfaction.
