Abstract
Making an investment in information system in the area of physical distribution has such purposes as increasing work efficiency, improving customer services, and, furthermore, maintaining the superiority over competitors. In the early days of computerization of physical distribution when, for example, simple tasks were mechanized, it was possible to quantify the cost-effectiveness, whereas today evaluation of the effectiveness resulting from informatization is becoming more difficult because business management and information system have become so closely related that they are virtually inseparable. This paper analyzes issues in evaluating investment in physical distribution information system and as a solution introduces “mutual consent model among the concerned parties, ” proposing application of an information technology portfolio and the performance reference model as a tool of management system of consensus building.
