Abstract
Objective and Methods: “Speediness” and “Courtesy” are two essential factors for gaining the satisfaction of medical examinees, though these factors could be incompatible with each other. We have focused on these factors since our medical check-up division was established in 2006. Two years after establishing it, we conducted a customer satisfaction survey using a 23-item questionnaire with a choice of 5 graded responses for each question. The responses of 167 people were analyzed.
Results: Ninety percent of the respondents were satisfied with our service. About 70% of them said they would visit our division again due to the “courtesy” of doctors and “cleanness” of waiting rooms. About 55% would recommend others to select our division due to the “courtesy” of doctors and “speediness” of our system.
Conclusion: “Courtesy” of doctors, “cleanness” of waiting rooms and “speediness” are important factors for examinees in selecting medical check-up facilities.