Official Journal of Japan Society of Ningen Dock
Online ISSN : 2186-5027
Print ISSN : 1880-1021
ISSN-L : 1880-1021
Original Articles
Study on Customer Satisfaction with Medical Check-up
Mika OdaniYuriko TanakaJun Miyazaki
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JOURNAL FREE ACCESS

2009 Volume 24 Issue 4 Pages 848-852

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Abstract
Objective and Methods: “Speediness” and “Courtesy” are two essential factors for gaining the satisfaction of medical examinees, though these factors could be incompatible with each other. We have focused on these factors since our medical check-up division was established in 2006. Two years after establishing it, we conducted a customer satisfaction survey using a 23-item questionnaire with a choice of 5 graded responses for each question. The responses of 167 people were analyzed.
Results: Ninety percent of the respondents were satisfied with our service. About 70% of them said they would visit our division again due to the “courtesy” of doctors and “cleanness” of waiting rooms. About 55% would recommend others to select our division due to the “courtesy” of doctors and “speediness” of our system.
Conclusion: “Courtesy” of doctors, “cleanness” of waiting rooms and “speediness” are important factors for examinees in selecting medical check-up facilities.
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© 2009 Japan Society of Ningen Dock
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