Abstract
Objective: Our aim was to clarify factors affecting the intention to use our Ningen Dock again through a questionnaire survey and to study measures that would help ensure repeat use.
Methods: We conducted a survey of 3,101 persons who underwent Ningen Dock at our health check-up center from August 13 2013 to March 31 2014 by having them fill out a questionnaire immediately afterwards. The subjects of this study were the 2,112 persons who responded (response rate 68.1%) and they were divided into 2 groups for statistical analysis - all subjects and subjects aged up to 64 (since response rate was high for up to 64).
Results: In the analyses of all subjects and subjects up to the age of 64, among those who were negative about repeat use of our Ningen Dock, few selected the responses of “good quality service, I felt at ease”, “technicians were good” and “short waiting times”.
Conclusion: To ensure repeat use of our health check-up center by customers, especially those up to the age of 64, it is very necessary to instruct staff to improve service with respect to waiting times, tests that are particularly painful or cause discomfort.
