Abstract
The purpose of this research study was to understand the actual situation of human resource development at employment support providers, and to clarify the contents that employment support staff should share (effective support expertise) and the key points of human resource development for work support staff, by conducting (1) actual conditions survey of a total of 3,000 employment support providers, (2) public solicitation of effective support expertise, and collection and compilation of opinions on the content of such expertise using the Delphi method.
The results showed that (1) knowledge, experience, and skills of employment support providers varied widely, (2) effective support expertise for work support means having overall knowledge and experience of the work support process, providing comprehensive and wide-ranging support from pre-employment to post-placement on going follow-up in cooperation with organizations in various fields, and having the skills, etc. to provide up-todate support that meets the needs of persons with disabilities and companies, and (3) organizations that implement organizational initiatives for human resource development, including the verbalization and sharing of expertise, are more likely to have sufficient effective support expertise as described in (2) above.
