Development of a Role-play Workshop for Effective Conflict Management in a Telework Environment

Abstract

The purpose of this study is to clarify the conflict process in telework and to develop a workshop for effective conflict management. Interviews were conducted to analyze the conflict process. The results showed that conflicts caused by communication were unproductive outcomes. Therefore, a workshop was developed to simulate the experience of conflicts caused by communication. In the workshop, participants experience a series of conflict processes, from the occurrence of a conflict to how to handle with it, through role-playing according to a story. From there, participants reflect on how they have handled their own conflicts. Participants will also learn five conflict management strategies. Through these activities, participants are expected to learn how to handle with conflicts effectively in telework.