A-3-2 Patients-Pharmacists Interactive Communication System for Remote Medication Support

Abstract

Telecommunication systems for the pharmacists to support the outpatient medical treatment have been gaining attention. However in the conventional systems, low usability and interactivity of the system became key problems to support medication. Then we previously proposed a user-interface of patient-pharmacist interactive communication considering user experience, to support their medication for improving compliance and adherence. Therefore, in this research, we developed a experimental system for the user-interface and investigated it's benefit through a 2-month field trial we carried out for thirty-five outpatients plus their family, and four pharmacists in a dispensing pharmacy in Hiratsuka. The result showed high effectiveness of the proposed user-interface to the medication compliance and adherence.