The Transformation of Knowledge Management through Digital Technologies and Generative AI

Abstract

This study addresses challenges in pharmaceutical manufacturing, including quality assurance, regulatory compliance, rising costs, complex supply chains, and a skilled labor shortage. The increasing demand for advanced knowledge complicates the transfer of skills, while tacit knowledge accumulation remains inadequately formalized and shared. To tackle these issues, we propose the implementation of AI-driven knowledge management tools that enhance knowledge visibility and facilitate effective knowledge transfer. Drawing from the ICH-Q10 definition of knowledge management, we emphasize the importance of not only sharing information but also ensuring its usability by recipients. This research investigates the effectiveness of these digital solutions in improving knowledge management in the pharmaceutical industry.