2008 Volume 38 Issue 3 Pages 351-372
Establishing a quality management system that has developed for industry into a hospital is very useful to assure the quality and safety in healthcare services. But it is necessary to overcome the difficulties that disturb the understanding and implementing quality management concepts such as quality concept, standardization in order to introduce and promote QMS effectively. The difficulties have a complicated structure that includes various types of elements from in external environment to in internal behavior pattern. However, a systematic method that corresponds to the date structure has not been yet established. As the overcoming measures of the difficulties may have some difference among hospitals, they should be clarified in each hospital. Therefore, this paper proposed the extraction procedure for measures of overcoming the difficulties in introducing and promoting QMS by using the difficulties' date in hospital A. And effectiveness of this method was verified by applying the method into hospital A. This proposed method makes it possible for each hospital to clarify the overcoming measures which are suitable for its characteristic and to establish the organizational foundation to assure the quality and safety in healthcare services.
