Abstract
"Syosyudan Process Kaizen (SPK)" like quality control circle activity, improvement activity by managers and staffs for top priority issues, and innovation activity by cross-function teams has been useful to solve the various problems that form from rapid changes in business environment. Non manufacturing departments like R/D and sales, however, have played big roles according to business globalization, and many enterprises and organizations worry how to promote SPK in these departments. This article shows the nine principles and supporting tools for promoting SPK in non-manufacturing workplaces, which has been developed by "Research Group on SPK in Non-manufacturing Workplaces", Japanese Society for Quality Control through deep discussion about success stories in various enterprises and organizations.
