Abstract
The issue of quality is frequent in every social field, and "reconstruction of the country by quality" is demanded. A quality manager is the talented person who regards the quality that we understand quality technology definitely, can practice, and consider quality first. As well as result, all processes of healthcare service are evaluated from all stakeholders. A quality manager in healthcare is all staffs as well as the managerial class and the education person in charge. In Nerima General Hospital, we regard a post about quality as the director direct control. We are rare in healthcare world, but install a quality assurance room. We build information infrastructure and utilize information and plan quality improvement and depend on a thought, as a result, to safety. We develop Medical Quality Improvement (MQI) activity. A staff of quality assurance room and an MQI promotion committee are core of a quality manager. Realization of quality namely customer satisfaction (CS) is made much of, but does not become it to get customer satisfaction if there is not employee satisfaction (ES). By cooperation with healthcare world and engineering world / industry, an action from the viewpoint of quality improvement / quality management considerably advances.
