Abstract
We have deployed our business on 54 locations in 23 nations as an independent company and have continued STQM activities. Basic idea and how to proceed of TQM which are “Customer oriented,Continuous improvement & Full participation”and also “Practical use of Quality control method”brought us contribution a lot.However we have been facing the common issues for these ten years which are symbolized by the downturn of the Japanese companies.Now it is the time for us to activate“Quality activity(STQM)”,in other words,how we should deal with “Role of person in charge for TQM promotion and future themes”.As we are doing corporate activity globally,the base is the global communication in every activity. In addition to have result by utilizing management method of TQM, we need to efficiently implement Sangen-shugi globally with “Information, Video footage, Communication”. For this, we have set up multi-communication room (tool) that enables us to timely/ globally grasp the status of Genba and communicate face to face.However we believe that the major theme more than the education and utilization of tools and methods is how we should do with the human resource development as promotion leaders.
