Abstract
More than 45 years have passed since my university professor first lectured me about TQM. Once again, I rediscover the significant importance of TQM. Since my late father,the former president of GC introduced GQC (GC's TQC)in 1981,I have been leading management as President for more than 30 years by putting GQM as the core of management tool.What I learned about TQM at the university,my father's aspiration and the teaching of “SEMUI”,GC's corporate philosophy cover the same basic concepts of TQM such as“Customer-oriented”,“Next processes are our customers” and “Concerted and united efforts for better management”. Our TQM efforts are based on the premise that within GC,“we must act as a strongly-connected member of ‘GC Associates'and we must be free from selfish thoughts and respect each other”, while outside GC, “we must do everything by thinking from the standpoint of others”.
