The Report of activiteis of “Service Excellence Division” and “Production Innovation 　Division” 3rd Research meeting for Knowledge Sharing

Abstract

　This report introduces the 3rd research meeting for knowledge sharing of “Service Excellence Division” and “Production Innovation Division”.
　We focus on and discuss Quality management of Internet.
―Difference between Analog telephone line and Internet line
―QoS (Quality of Service) providing Internet service
―SLA (Service Level Agreement) and SLO (Service Level Objective) providing Internet service
―History of Internet network structure