Abstract
Competence management for healthcare staff is crucial for quality assurance in healthcare. Though competence evaluation is required for competence management, development of evaluation items is difficult because the items depend on work description. In this paper, we designed “competence evaluation system”, a method for competence evaluation in healthcare operation. And we developed a method to derive evaluation items in invasive medical techniques for medical doctors and in clinical tests for clinical technologists. In invasive medical techniques, we extracted evaluation items common to nine techniques and run a pilot study. In clinical tests, we derived evaluation items through description of a cause-and-effect diagram about variation of test results and implemented them on
site. As a result, competence evaluation based on concepts and methods in quality management can contribute to quality assurance in healthcare.
