Recent Trends in Service Excellence and Production Innovation

Abstract

　Through the series of meetings for knowledge sharing, the “ Service Excellence Division ” and the “ Production Innovation Division ” of JSQC have been jointly working on identifying the items to be addressed for better contribution to the customer value creation. In this special issue, we briefly summarize our recent activities in the Divisions in order to encourage the JSQC members to join our activities.
　We focus are as follows.
- Continuation and acceleration of “ Plan - Do - Check - Act cycle ”.
- Continuation of customer relation and customer journey.
- Use cases of “ Pattern Language”.