Abstract
This research carried out a QFD educational procedure which considered knowledge management. Although there are already many references about a QFD procedure manual, there are no procedure documents related to the SECI model of knowledge management. A new QFD educational system was established and a manual was created. Next, a quality deployment of a QFD practice course was implemented as a case study. Its purpose was to exactly grasp the demands of the participants, to reflected it in the next practice course, and to connect it to new improvements. A questionnaire was performed with eight participants of the 2001 year practice course, and based on its information, the correspondence relation between the demanded quality and the quality elements was taken and the quality table was created. The questionnaire concerned to the demanded quality deployment table items was carried out, and the participant's degree of interest was investigated in order to get the demanded quality weight.
