Development of a job stressor scale for home help service coordinator

The coordinating role conflict between service users, care managers and helpers

Abstract

  In order to develop a job stressor scale for service coordinators of home help for the elderly, two surveys were conducted. A model was designed based on six factors: ‘the relationship with service users’, ‘the relationship with care managers’, ‘the relationship with helpers’, ‘the relationship with superiors’, ‘job burden’ and ‘knowledge and skill’. An exploratory factor analysis was conducted which resulted in the extraction of these factors as hypothetically predicted for both the surveys. A confirmatory factor analysis was then conducted in order to evaluate the model, resulting in the fit index showing sufficient results, confirming the validity of the construct. In order to investigate the criteria-related validity, the six job stressor factors were gauged against the external criteria of GHQ and burnout inventory, which resulted in significant correlations for each case, again confirming the validity. Adequate reliability was confirmed for each of the factors with a Cronbach’s score rangin from 0.67 to 0.93.