2023 Volume 44 Issue 4 Pages 347-358
The purpose of this study was to clarify the process by which caregivers in a special nursing home control the occurrence of irritability and emotional distress. Eleven caregivers were interviewed and analyzed using a modified grounded theory approach. 6 categories and 8 subcategories were generated from 35 separate concepts.
Caregivers were asked about the relationship between “direct factors that cause irritation” and “background factors that lead to irritation,” as well as the relationship between “suppression through self-effort” and “suppression through workplace support”. The results indicated that even if irritation was temporarily generated, mutual support would lead to a state in which abusive behavior occurred. Even if irritable feelings temporarily arise, they regained a sense of “I am a professional who calmly reconsiders” so as not to allow their feelings to escalate to the point of abusive behavior. In addition to the actions of individuals, the problems of “Inadequate national stress check system” and “dissatisfaction with supervisors’ lack of guidance and education” were highlighted as issues in controlling irritable feelings.
