2022 Volume 63 Issue 4 Pages 289-294
To increase overall passenger satisfaction, the comfort of railways was reconsidered from a passenger perspective. We twice conducted a web-based survey (February and November 2020) on passenger comfort during several representative travel phases (from planning to destination) and developed a draft evaluation index to estimate the overall comfort from the comfort of each travel phase. We confirm that this draft evaluation index created in the first survey shows 70 to 80% estimation accuracy against the second survey data affected by COVID-19, and that the overall comfort can be stably estimated from the comfort of each travel phase.
