Employees' Satisfaction and the Influential Process Factors during Regular Health Check-Up by a Contracted Industrial Health Association

Abstract

This study aimed at identifying factors influencing satisfaction among employees who undergo health check-ups. Seven hundred and twenty two workers at a single working-site (669 male and 53 female) were recruited for a cross-sectional survey with a self-administered questionnaire that we newly developed through a pilot interview study. Multiple logistic regression analysis showed that overall satisfaction was significantly associated with the employee's age (p=0.06), job type (p=0.10), and waiting time during the examination (p<0.01), the burden involved in filling out a check list before the examination (p=0.06), and the courtesy of the health examination staff (p=0.07). Our results may imply a role of satisfaction for quality assurance during worksite health check-ups.