The Relationships between Workers’ Interpersonal Helping Behavior, Social Supports, Quantitative Workload, Psychological Stress Responses, and Vigor in Manufacturing Industry

Abstract

Objectives: In the NIOSH Generic Job Stress Model, social support is assumed to moderate the relationship between job stressors and stress responses. However, few studies have investigated how to enhance social support in the workplace. The purpose of this study was to explore the relationships between interpersonal helping behavior, social support, job stressors, psychological stress responses, and vigor among Japanese workers. Methods: A total of 240 workers in manufacturing companies returned a questionnaire regarding their interpersonal helping behavior, social support, job stressors, psychological stress responses, and vigor (response rate = 96.0%). After excluding 40 participants due to missing responses, data from a total of 200 participants (163 male and 37 female, mean age = 40.3 yr) were used in the final analyses. Interpersonal helping behavior was assessed by the Japanese version of the Organizational Citizenship Behavior Scale. The Brief Job Stress Questionnaire was used to measure job stressors, psychological stress responses, social support, and vigor. Structured equation modeling was performed to examine the relationships between interpersonal helping behavior, social support, job stressors, psychological stress responses, and vigor. Results: Interpersonal helping behavior had a statistically significant negative effect on psychological stress response through increasing social support. However, interpersonal helping behavior had a statistically significant positive effect on psychological stress response through increasing the quantitative workload. Of these two effects, the former was stronger than the latter. In addition, interpersonal helping behavior had a statistically significant positive effect on vigor through increasing social support. Conclusions: Although interpersonal helping behavior, which helps other workers may increase quantitative workload, leading to high levels of psychological stress responses, that same behavior strengthens trust and team spirit among workers and may enhance social support, leading to low levels of psychological stress responses and high levels of vigor. However, reverse causal relationships may also exist, because our study design was cross-sectional.