arrangement of a characteristic and the problem of Twitter at the time of the disaster Focus on the manager of Twitter account

Abstract

Recently, local governments recognize the importance of distributing information using social media during large-scale disaster. But, effective social media operation procedure is not built. The purpose of this study is to examine the effective distributing information for local governments using social media during large-scale disaster. Then the authors conducted interview survey for three organizations and a private operator of social media. Furthermore, characteristics and problems of social media operator is arranged. As a result of this study, the authors suggest the guideline of social media for local governments, and proposed the solutions of the problems of social media operation procedure.[This abstract is not included in the PDF]