Journal of The Society of Instrument and Control Engineers
Online ISSN : 1883-8170
Print ISSN : 0453-4662
ISSN-L : 0453-4662
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Object Representation for Service Development
Tatsunori HARA, Tamio ARAI, Yoshiki SHIMOMURA
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Keywords: customer satisfaction, product/service-systems, business process modeling, function design, computer-aided design
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2009 Volume 48 Issue 5 Pages 423-428

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© 2009 The Society of Instrument and Control Engineers
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