Conversational Knowledge Process Support Technologies as Advanced Communication Infrastructure for Social Technologies

Abstract

In this paper, I discuss the conceptual framework and technical requirements for conversational knowledge process support technologies. I characterize the social technology research as a dynamic and complex process of creating innovative knowledge in a network age. I discuss how we might be able to overcome various difficulties in realizing conversational knowledge process and propose requirements for the communication infrastructure. I present a visual communication tool VMIS, a conversational agent system EgoChat, a participatory broadcasting system POC, a collaborative argument support system CRANES, and an integrated community communication system S-POC.