A Smart Help System Based on Application Software Manuals and Its Evaluation

Shino Iwashita; Noriko Ito; Ichiro Kobayashi; Toru Sugimoto; Michio Sugeno

doi:10.14864/softscis.2006.0.1737.0

SCIS & ISIS 2006

Session ID : SA-E2-5

DOI https://doi.org/10.14864/softscis.2006.0.1737.0

Conference information

Host: Japan SOciety for Fuzzy Theory and intelligent informatics

Co-host: The Korea Fuzzy Logic and Intelligent Systems Society, IEEE Computational Intelligence Society, The International Fuzzy Systems Association, 21th Century COE Program "Creation of Agent-Based Social Systems Sciences"

SA-E2 Systems for Novice

A Smart Help System Based on Application Software Manuals and Its Evaluation

*Shino Iwashita, Noriko Ito, Ichiro Kobayashi, Toru Sugimoto, Michio Sugeno

Author information

Keywords: smart help, application software manual, paraphrasing

CONFERENCE PROCEEDINGS FREE ACCESS

Details

Abstract

The smart help we propose based on application software manuals features four phases: (1) understanding the user's input text, which is a question about software operation; (2) matching the result of understanding with software manual text; (3) planning a dialog with the user; and (4) paraphrasing matching manual text to output for the user. Manual text found during matching is paraphrased using the analysis result found during understanding. In planning, the hetorical structure of the selected manual is used to determine which clauses in matching manual text are specifically relevant to the user's question. Four paraphrases for a novice user are identified in a subject experiment, and rules for these are applied based on linguistic features extracted during the understanding. We evaluated an implemented prototype, and discuss its applications and problems.

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