2407 A Case-Study of Knowledge Management in Development and Maintenance of Information-System of Application

Abstract

This is a case study of "Knowledge Management" in an outsourcer of Information-Technology. In this paper, one approach of "Knowledge Management" using integration of "Process Standards" (including Knowledge) and "Operating processes" is stated. And we evaluate this approach by viewpoints of main issues of "Knowledge Management". (That is "Incompleteness of Information", and "Asymmetry of Knowledge", and "Locality of Knowledge", etc.).