1506 Change Management for large-scale client/server system : Improvement of an operation and management process

Abstract

A uniform operation and management process is indispensable in order to execute modifications and operations certainly to the large-scale backbone business system (client/server system). In practice, we cannot offer quality service constantly. Because a uniform operation and management process has not been established. Therefore, I give the example in order to establish a uniform operation and management process, which is an improvement of an operation and management process in accordance with PDCA cycle fitted ITIL.